Q: What is NetAI, and how does it stand out from other AIOps tools? A: NetAI is an advanced AIOps platform powered by Graph Neural Networks (GNNs), a patented technology that provides superior accuracy in diagnosing complex network issues. Unlike competitors using Large Language Models (LLMs) or rule-based systems, NetAI delivers precise root cause analysis (RCA) by correlating network events with topology and service dependencies. This unique advantage reduces noise and dramatically improves troubleshooting efficiency.
Q: Who is NetAI designed for? A: NetAI is ideal for network engineers, IT managers, and operations teams in organizations where network reliability is mission-critical. It’s also tailored for businesses seeking seamless integration with ITSM tools like ServiceNow, Jira, or Zendesk.
Q: What deployment options does NetAI offer? A: NetAI supports on-premises, cloud, and hybrid deployments, offering flexibility to meet diverse business needs, security requirements, and compliance standards.
Q: How does NetAI improve productivity for NOC engineers? A: NetAI automates routine diagnostics and troubleshooting tasks, enabling even junior engineers to resolve complex issues efficiently. With one-touch root cause analysis and step-by-step remediation guidance, engineers can close up to 20 tickets per day, significantly reducing backlogs and improving team productivity.
Q: How does NetAI handle root cause analysis (RCA)? A: NetAI uses a dual-stage RCA process: 1. Anomaly Detection: Quickly identifies abnormal patterns in real-time using telemetry data like SNMP or NetFlow. 2. Causal Graph Analysis: Pinpoints the exact root cause by analyzing relationships between network events, topology, and service dependencies.
Q: Can NetAI detect hardware issues like optical sensor failures? A: Yes, NetAI identifies hardware-specific issues such as optical sensor failures, link budget mismatches, or temperature anomalies. By providing detailed diagnostics, engineers can isolate and resolve hardware problems quickly.
Q: Does NetAI reduce alert fatigue? A: Absolutely. NetAI consolidates multiple alerts into root tickets, reducing noise by over 70% and ensuring engineers focus on actionable insights rather than redundant alarms.
Q: Does NetAI support SLA management? A: Yes, NetAI continuously monitors SLA adherence, detects violations in real-time, and provides actionable insights to resolve issues proactively. It tracks metrics like uptime, latency, jitter, and more.
Q: Can NetAI integrate with ITSM tools like Jira or ServiceNow? A: Yes, NetAI integrates seamlessly with leading ITSM tools like Jira, ServiceNow, Zendesk, and others. This integration automates ticket creation, updates, and resolution workflows, eliminating manual processes and improving operational efficiency.
Q: Is NetAI customizable? A: Yes, NetAI offers extensive customization options, including: - Role-Based Access Control: Assign specific permissions to teams or individuals (e.g., read-only access for outsourced teams). - Threshold Settings: Configure alert thresholds on a per-metric basis. - Custom Dashboards: Tailor dashboards and workflows to align with your operational needs.
Q: Does NetAI support multi-vendor environments? A: Absolutely. NetAI is designed for multi-vendor setups, collecting telemetry from diverse devices and correlating the data for unified, actionable insights.
Q: What kind of insights does NetAI provide? A: NetAI delivers advanced insights, including: - Root Cause Analysis with Confidence Scores: Transparency and prioritization for faster decision-making. - SLA Metrics: Real-time adherence monitoring and historical trend analysis. - Proactive Alerts: Early detection of anomalies to prevent critical failures. - Custom Reporting: Integration with Power BI and Tableau for advanced analytics.
Q: Can NetAI track ticketing and alert management? A: Yes, NetAI tracks the entire lifecycle of incidents—from detection to resolution—ensuring full visibility, accountability, and continuous improvement.
Q: How does NetAI handle data privacy? A: NetAI ensures complete data privacy by isolating customer environments. Data can remain entirely on-premises, and there is no sharing of information between customers.
Q: Does NetAI store customer data? A: No, NetAI does not store sensitive customer data. Backup and disaster recovery are the customer’s responsibility, ensuring full control over data security.
Q: How easy is it to use NetAI? A: NetAI features an intuitive user interface that requires no formal training. Most users become proficient within 1–2 days, and junior engineers can resolve issues without extensive expertise.
Q: What support options are available? A: NetAI offers: - Standard Support: Available 8 AM to 5 PM IST. - Premium Support: 24x7
Q: What new features can we expect from NetAI? A: NetAI is actively developing exciting new features, including: - A self-fixing solution powered by interactive AI agents. - Enhanced multicast tree observability for better network visibility. - Conversational ChatOps for seamless collaboration via platforms like Slack.
Q: How can I stay updated on NetAI’s progress? A: Follow us on LinkedIn or subscribe to our newsletter for updates on product enhancements, new features, and industry insights.