Noise Reduction for NOCs

Streamlining Alerts for Smarter Operations

"NetAI transformed a NOC overwhelmed by hundreds of alerts into a streamlined operation by consolidating related events into a single root cause alert—reducing alert fatigue and freeing engineers to focus on high-value tasks." 

How the AI NOC Does It

The AI NOC revolutionizes noise reduction for Network Operations Centers by leveraging advanced Graph Neural Networks (GNNs) and intelligent event correlation to streamline alerts and reduce operational noise. Unlike traditional systems that bombard engineers with isolated notifications, the AI NOC consolidates related events into a single, actionable root cause alert enabling engineers to focus on what truly matters.

Here’s how the AI NOC achieves this:

• Continuous Network Monitoring:
  The AI NOC continuously collects data from diverse sources, such as NetFlow, SNMP, syslogs, and telemetry, to monitor the network in real time. This ensures no critical event goes unnoticed while avoiding unnecessary noise.

• Event Correlation with GNNs:
  Using its GNN-powered causal graph, the AI NOC analyzes relationships between events across the network. It identifies patterns and dependencies, linking related alerts to their shared root cause. For example, multiple alarms triggered by downstream devices are traced back to a single router failure.

• Root Cause Identification:
  The AI NOC pinpoints the underlying issue that triggers an alert storm such as a misconfigured device, hardware failure, or network congestion. By addressing the root cause, it prevents further unnecessary alerts from being generated.

• Alert Consolidation:
  Related alerts are grouped into a single, high-priority root cause alert, drastically reducing the number of notifications engineers need to review. This eliminates the “alert storm” phenomenon and prevents teams from being overwhelmed by redundant or low-priority alerts.

• Actionable Recommendations:
  The AI NOC provides clear, actionable guidance on resolving the root cause, such as reconfiguring devices, updating firmware, or rerouting traffic, empowering engineers to act quickly and confidently.

• Automated Escalation and Integration:
  If alerts are not acknowledged within a set timeframe, the AI NOC escalates them to higher-level personnel. It also integrates with ITSM tools like JIRA or ServiceNow, automatically creating and updating tickets for seamless incident management.

Why the AI NOC Stands Out

Traditional tools often drown NOCs in noise by treating every event as an isolated issue, leading to alert fatigue and slower response times. The AI NOC’s unique approach offers:

• Intelligent Event Correlation:
  GNNs enable precise grouping of related alerts into a single root cause.

• Significant Noise Reduction:
  Customers report a 73% improvement in alert-to-ticket ratio, freeing engineers to focus on high-value tasks.

• Faster Resolution:
  By consolidating alerts and providing actionable insights, the AI NOC reduces Mean Time to Repair (MTTR) to just seconds.

• Customizable Alerting:
  Teams can tailor alert thresholds and escalation policies to fit their specific needs.