Preventing Chaos

Resolving Critical Network Issues in Minutes

"When flapping BGP sessions occurred across two Points of Presence (POPs), NetAI pinpointed the root cause—a misconfigured keepalive timer on a core router—within minutes. What would have escalated into a war room scenario was resolved in just five minutes." 

How the AI NOC Does It

The AI NOC excels at preventing chaos in critical network scenarios by leveraging Graph Neural Networks (GNNs) and real-time anomaly detection. When flapping BGP sessions or other high-impact issues arise, the AI NOC’s advanced diagnostics and automation ensure rapid identification and resolution, preventing escalation into costly, time-consuming war room situations.

Here’s how the AI NOC resolves critical network issues in minutes:

• Real-Time Anomaly Detection:
  The AI NOC continuously monitors BGP sessions, keepalive timers, and other vital network metrics across Points of Presence (POPs). When anomalies like session flapping occur, the AI NOC detects the issue instantly, ensuring no delay in response.

• Root Cause Analysis with GNNs:
  Using dual-stage root cause analysis, the AI NOC maps relationships between routers, timers, and protocols. It identifies the exact misconfiguration or failure, such as a misconfigured keepalive timer on a core router within seconds.

• Correlating Events Across POPs:
  The AI NOC’s causal graph links related events across multiple POPs, providing a holistic view of the issue and its network-wide impact. This eliminates the need for manual cross-referencing between devices and locations.

• Automated Incident Management:
  The AI NOC integrates with ITSM tools like JIRA or ServiceNow to automatically log incidents, root causes, and recommended remediation steps. This ensures network teams have full visibility and documentation.

• Actionable Remediation Steps:
  The AI NOC provides clear, actionable guidance for resolving issues, such as adjusting keepalive timers on core routers. For supported configurations, the AI NOC can even automate the fix, reducing time to resolution to just minutes.

• Prevention of Escalation:
  By resolving issues before they impact downstream systems or customer-facing services, the AI NOC prevents escalation into high-pressure war room scenarios, minimizing downtime and preserving network stability.

Why the AI NOC Stands Out

Traditional tools often struggle with critical issues like BGP session flapping due to lack of real-time diagnostics and cross-domain correlation. The AI NOC’s approach is unique because it:

• Delivers Near-Instant Root Cause Identification:
  With a near-perfect success rate, the AI NOC pinpoints issues in seconds... not hours.

• Prevents War Room Scenarios:
  Resolves issues proactively before they escalate, saving time, resources, and reputation.

• Automates Incident Management:
  Handles everything from detection to ticket creation and resolution recommendations.

• Reduces MTTR by 90%:
  What typically takes hours or days to resolve is completed in under five minutes with the AI NOC.