Proactive Automation

Resolving Disruptions Before They Escalate

"During an upstream fiber cut, NetAI detected the disruption, identified affected prefixes, and automatically initiated a scripted failover—resolving the issue before the NOC even created a trouble ticket." 

How the AI NOC Does It

The AI NOC’s Proactive Automation leverages advanced Graph Neural Networks (GNNs) and intelligent automation to detect disruptions early, assess their impact, and take preemptive action before issues escalate. Unlike traditional network operations tools that rely on reactive troubleshooting, the AI NOC operates in real time automating failover processes to ensure network continuity without human intervention.

Here’s how the AI NOC proactively resolves disruptions:

• Real-Time Disruption Detection:
  The AI NOC continuously monitors network telemetry including link states, traffic patterns, and routing tables. When an upstream fiber cut occurs, the AI NOC detects the disruption instantly, identifying abnormal traffic behavior and route changes.

• Impact Assessment with GNNs:
  Using its causal graph, the AI NOC analyzes relationships between devices, prefixes, and network segments. It precisely identifies which prefixes, services, or customers are affected by the disruption, ensuring a targeted and efficient response.

• Automated Failover Execution:
  Once the affected prefixes and impacted routes are identified, the AI NOC initiates automated failover processes. This includes dynamically rerouting traffic through alternate paths, updating routing tables, or reconfiguring devices to restore connectivity all executed automatically, without manual intervention.

• Seamless ITSM Integration:
  The AI NOC integrates with ITSM tools like JIRA or ServiceNow to log incidents and record the automated actions taken. This ensures NOC teams remain informed of resolutions, even if they were not directly involved in the initial response.

• Proactive Prevention of Escalation:
  By resolving issues before they impact downstream systems or end users, the AI NOC prevents escalation into major incidents. This minimizes downtime, reduces operational noise, and ensures uninterrupted service delivery.

Why the AI NOC Stands Out

Traditional tools often rely on manual intervention or static rules for failover, which can delay response times and lead to service disruptions. The AI NOC’s approach is unique because it:

• Detects Disruptions Instantly:
  Real-time monitoring and anomaly detection ensure immediate identification of issues like fiber cuts.

• Automates Failover with Precision:
  Scripted failover processes are executed automatically, reducing Mean Time to Repair (MTTR) to seconds.

• Minimizes Human Involvement:
  By proactively resolving issues, the AI NOC frees NOC teams to focus on high-priority, strategic tasks.

• Prevents Escalation:
  Ensures disruptions are contained and resolved before they impact end users or critical services.

• Provides Full Visibility:
  All actions and resolutions are logged in ITSM tools, ensuring transparency and accountability.